ORPP services on eCitizen Platform

Statut de conformité

Nous croyons fermement qu'Internet doit être disponible et accessible à tous, et nous nous engageons à fournir un site Web accessible au plus large public possible, quelles que soient les circonstances et les capacités.

Pour ce faire, nous nous efforçons de respecter aussi strictement que possible les directives pour l'accessibilité des contenus Web 2.1 (WCAG 2.1) du World Wide Web Consortium (W3C) au niveau AA. Ces lignes directrices expliquent comment rendre le contenu Web accessible aux personnes souffrant d'un large éventail de handicaps. Le respect de ces directives nous aide à garantir que le site Web est accessible à toutes les personnes : personnes aveugles, personnes avec une déficience motrice, une déficience visuelle, une déficience cognitive, et plus encore.

Ce site Web utilise diverses technologies destinées à le rendre aussi accessible que possible à tout moment. Nous utilisons une interface d'accessibilité qui permet aux personnes ayant des personnes handicapées pour ajuster l'interface utilisateur (interface utilisateur) du site Web et la concevoir en fonction de leurs besoins personnels.

De plus, le site Web utilise une application basée sur l'IA qui s'exécute en arrière-plan et optimise constamment son niveau d'accessibilité. Cette application corrige le code HTML du site Web, adapte ses fonctionnalités et son comportement aux lecteurs d'écran utilisés par les utilisateurs aveugles et aux fonctions du clavier utilisées par les personnes handicapées motrices.

Si vous avez trouvé un dysfonctionnement ou avez des idées d'amélioration, nous serons heureux de vous entendre. Vous pouvez contacter les opérateurs du site Web en utilisant l'e-mail suivant

Lecteur d'écran et navigation au clavier

Notre site Web implémente la technique des attributs ARIA (Accessible Rich Internet Applications), ainsi que divers changements de comportement différents, pour garantir aux utilisateurs aveugles visitant avec les lecteurs d'écran sont capables de lire, de comprendre et d'apprécier les fonctions du site Web. Dès qu'un utilisateur muni d'un lecteur d'écran accède à votre site, il reçoit immédiatement une invite à entrer le profil de lecteur d'écran afin qu'ils puissent parcourir et utiliser votre site efficacement. Voici comment notre site Web couvre certaines des exigences les plus importantes en matière de lecteur d'écran, à côté des captures d'écran de la console d'exemples de code :

1. Optimisation du lecteur d'écran : we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

   These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.

   Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

• Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
• Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
• ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
• Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
• Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

1. Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over seven different coloring options.
3. Animations – person with epilepsy can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to