The Office’s team, at the headquarters and across the field offices, on 5th October, 2026 convened a session to mark Customer Service Week, an occasion to exchange insights on improving customer experience, reflect on service delivery and celebrate one another’s dedication to service excellence. The week, run globally on the theme ‘The Extra Mile ’, inspired ORPP’s aspiration: Customer Delight.
Registrar of Political Parties, J.C. Lorionokou, while leading the commemoration at HQ, thanked the team and stressed the need to cultivate a positive culture and attitude towards customer service.
“We must rethink how we serve our customers and continuously seek ways to improve service delivery. We must utilize the systems available to us, provide feedback on every communication, ensure quality service, and regularly review our processes, departmental roles and tasks to address challenges that may arise during service delivery,” he said as he underscored that customer service is fundamentally a human experience, requiring a shared understanding of processes across departments to ensure seamless service delivery.
Assistant Registrar, CS Agatha Wahome, reaffirmed ORPP’s commitment to being accessible, clear in communication, responsive to feedback and attentive to the evolving expectations of its stakeholders.
“We are yet to attain perfection; therefore, we must work towards customer delight. We should not ignore warnings or feedback from our customers. We must understand our priorities, use the available communication systems effectively and, most importantly, act first,” she said.
The session gave staff an opportunity to reflect on areas for improvement and to commit to renewed efforts towards effective, responsive and people-centered service delivery.
