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frontline training

Right; Registrar of Political Parties address frontline staff comprising of clerks and customer service personnel in a sensitization forum on 28th October, 2022 at Empolos hotel , Nakuru. Left: Participants in a group photo after the insightful sessions conducted by a section of senior staff and a representative of the Commission on Administrative Justice (CAJ)

Frontline staff are a critical human capital segment that shapes corporate reputation and contributes to the impactful delivery of services. ORPP is deliberate in building capacity to deliver a wide range of services to the stakeholders. In an ORPP frontline sensitization held on 27th and 28th October 2022, the group was taken through varied areas to enhance understanding of ORPP brand standards, professional conduct, customer experience practices & cascading of customer experience framework, records, and customer data management, mechanisms for Office Resource Centre's information, resources access portals among others.

" This training seeks to build your capacity as front officers to actualize the Office resolve for customer experience in all processes, records, and customer data management within principles of access to information and data protection", said Registrar of Political Parties, Ann Nderitu in the forum.

"The ORPP as a global model regulator of political parties will continue to create brand harmony by streamlining processes as part of efforts to efficiently deliver services and serve Kenyans with honor and decorum", noted the Registrar.